Effective Date: 16.12.2025
Website: https://designyourwellness.com/
Contact Email: hello@designyourwellness.com
1. Introduction
This Cancellation and Refund Policy governs the purchase of all digital products, including but not limited to ebooks, downloadable guides, digital resources, and other non-physical content offered through Design Your Wellness.
By accessing our website and completing a purchase, you acknowledge that you have read, understood, and agreed to this policy in full. This policy applies to all customers worldwide, subject to applicable consumer protection laws in their jurisdiction.
2. Nature of Digital Products
All products sold on Design Your Wellness are intangible digital goods delivered electronically.
Due to the nature of digital content:
- Products are delivered instantly or shortly after purchase
- Digital files can be copied, stored, and reused
- Once accessed, the product cannot be “returned” in the traditional sense
For these reasons, all digital product sales are considered final.
3. No Refund, No Cancellation Policy
We maintain a strict no-refund and no-cancellation policy for all ebooks and digital downloads.
Once a purchase is completed and:
- Access to the digital content is granted, or
- A download link is delivered, or
- The product is opened or accessed
no refunds, exchanges, or cancellations will be issued, under any circumstances, including but not limited to:
- Change of mind
- Accidental purchase
- Failure to read the product description
- Dissatisfaction with content style, tone, or perspective
- Lack of perceived results or personal expectations
This policy applies regardless of whether the digital product has been fully accessed or partially used.
4. EU, UK, and EEA Consumer Rights (Digital Content Exception)
If you are located in the European Union (EU), United Kingdom (UK), or European Economic Area (EEA), consumer protection laws generally provide a 14-day right of withdrawal for online purchases.
However, under EU and UK digital content regulations, this right does not apply once:
- The digital content delivery has begun, and
- You have provided explicit consent to immediate access, and
- You have acknowledged that you waive your right of withdrawal
By purchasing any digital product from Design Your Wellness, you:
- Consent to the immediate delivery of digital content, and
- Acknowledge and agree that your statutory right to withdraw is lost once access or download begins
This is in accordance with EU Directive 2011/83/EU and applicable UK consumer regulations.
5. United States, Canada, Australia, and New Zealand
For customers located in the United States, Canada, Australia, and New Zealand, digital products are classified as final sale items.
Once a digital purchase is completed:
- Refunds are not required or provided under consumer law
- Cancellation rights do not apply to downloadable digital goods
This policy complies with applicable consumer protection standards in these jurisdictions.
6. Limited Exceptions
Refunds will only be considered in exceptional circumstances, such as:
- Duplicate charges caused by a confirmed technical or payment processing error
- Failure to deliver the digital product due to a verified system issue on our end
Any request under these exceptions must:
- Be submitted within 7 days of purchase
- Include proof of purchase and a clear explanation of the issue
Approved refunds, if any, will be issued using the original payment method and at our sole discretion.
7. Incorrect or Unauthorized Purchases
We are not responsible for:
- Incorrect purchases made due to user error
- Purchases made without reviewing product descriptions
- Unauthorized purchases made by third parties with access to your payment method
Customers are responsible for securing their payment information and reviewing order details before completing a purchase.
8. Chargebacks and Payment Disputes
Initiating a chargeback or payment dispute without contacting us first may result in:
- Immediate suspension of access to purchased digital content
- Permanent restriction from future purchases
We encourage customers to contact hello@designyourwellness.com to resolve concerns before initiating disputes with payment providers.
9. Pricing, Taxes, and Currency
All prices are listed in the currency displayed at checkout and may be subject to:
- Applicable taxes (including VAT or GST, where required)
- Currency conversion fees imposed by your payment provider
Refunds, if approved, will not include third-party transaction or conversion fees.
10. Policy Updates and Modifications
We reserve the right to modify, update, or replace this Cancellation and Refund Policy at any time without prior notice.
Changes will take effect immediately upon posting on this page. Continued use of the website or purchase of digital products after updates constitutes acceptance of the revised policy.
11. Contact Information
If you have questions about this policy or experience a technical issue with a purchase, please contact us at:
Email: hello@designyourwellness.com
You can also check: Privacy Policy and Disclaimer